Lumina Coffee Co.

My husband and I have been customers of Lumina for about 4 years, since we moved to GA. My husband has been a almost every day customer since then. I stop goin for a while because they never make the coffee and sandwich the same. One day is good, and the next day not that good. The last months I started to go back, and since I started eating healthier I liked stopping to grab a coffee before going to work. Even though I have coffee at home and at work. It was more for the experience than the coffee, Because they don’t always make it the same anyways. I’ve been getting the 12 oz cappuccino w/ oatmilk, paying around $5.40. The last times the coffee had little flavor of coffee so I thought to add an extra shot, and I was still paying the same, which includes the $.80 for the oatmilk. On Wednesday Emily charged me almost $7 for the same exact thing I’ve been getting. She took my order before with the extra shot, but that day she decided that I should pay more. I thought “wow”, but I got my coffee. When I opened it was half (12oz) cup or maybe less, rest was all foam. I was so disappointed, because as a loyal customer I felt that I was being treated unfairly. It’s not about the extra $.80 cent on top of the .$80 cents for the oatmeal. It’s the treatment, feeling unappreciated and not valued as a customer that not only me and my husband being going there for years, all the friends and coworkers that we recommend Lumina instead of Starbucks. As a manager of a company, I know how important is to make our consumers appreciated. It’s not about the money or the product, it’s about the experience and how consumers feels in your business. I would happily pay $7 for a really good coffee. I have pay it before. But don’t charge me a different price one day and more the other for the same exact thing, and don’t charge me more for 5 oz of coffee. It’s simply not a good service. I will never ever in my life go to Lumina again.

The best coffee and customer experience within a 35 mile radius. This location is well run. They know how to cultivate a great experience start to finish. I’m in love with the Italian blend. It is rich, bold and just a touch of sweet capped off with a brown sugar note. If you are looking to take your coffee experience to the next level, Lumina coffee will not disappoint!